Retail STAR Versions Prior to v8.0
From i.STAR Help
Retail STAR versions prior to v8.0 do not have online Gift Card Redemption Integration, but you can still sell gift cards online and take them as payment for orders by following these instructions.
Selling Gift Cards Online:
1. Make sure you set-up a separate department for gift cards. Set up styles in Retail STAR for each gift card denomination to be offered for sale on the web. This is different than any styles set up to sell Gift Cards at POS. The ones set up for the web should be set as Type "Normal" in Product Maintenance. You can also choose to set up only one style number and set up a size matrix using odd size pricing for the different amounts.
2. When the order is received for processing, the order will be handled differently than other web orders. The retailer must print out the Sales Order, note the payment information (such as credit card number) on the Sales Order, then go to Point of Sale and sell the gift card there.
3. Retailer then needs to delete the Gift Card order from Sales Order. If the Gift Card is the only item on the order, they can delete the entire Sales Order. Or if they wish to maintain the Sales Order for the customer and order notes information or there are other items on the Sales Order, they can click on the Gift Card line item then hit F8 Sizes/Order to change the order quantity for the Gift Card to 0.
Redeeming Gift Cards Online:
1. Shoppers can specify a gift card to be applied to an order, but they must first specify a payment method such as Credit Card and enter their credit card information. The note next to the Credit Card payment method should indicate that shoppers wishing to apply a Gift Card to their order will be able to enter that information on the next page.
2. Retailer needs to have the Order Notes page enabled on their site and that page comes up after the Payment page. The Order notes page should have an explanatory note that if the shopper would like to apply a Gift Card to their order to enter that number there. (Example: http://www.shoeparlor.com/istar.asp?a=47)
3. Retailer needs to set up a custom tender for Sales Order/Invoice for "Gift Card." This custom tender is not integrated with X-Charge, however.
4. Retailer needs to read order notes that come on order confirmation email and also check the Memo tab in Invoice so when they are processing an order that uses a Gift Card, they can open the X-Charge application on their Sales Order/Invoice workstation to check the gift card balance and then run the order against their gift card. Then will then apply the Gift Card in Tender against the Gift Card custom tender for the amount they charged the Gift Card through X-Charge manually and then any remaining balance, if any, to the credit card. With the normal Invoice process where X-Charge will dial out as the Invoice is completed.
