Retail STAR v8.0 and higher
From i.STAR Help
Retail STAR v8.0 and i.STAR v5.0 have online Gift Card Redemption Integration.
NOTE: You must have X-Charge to use gift card redemption integration. Otherwise, instructions gift card redemption method used in Retail STAR v8.0 and prior will not apply anymore.
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Fill out interest form
This form must be filled out first and you will receive acknowledgment when CAM has enabled gift cards for your i.STAR site.
Submit form: http://istarhelp.com/giftCardform.html
NOTE: Gift cards will not work for online redemption (cannot be used as payment option), unless they are issued with PIN numbers.
Selling Gift Cards Online
1. Set up styles in Retail STAR
Set up styles in Retail STAR for each gift card denomination to be offered for sale on the web. This is different than any styles set up to sell Gift Cards at POS. The ones set up for the web should be set as Type "Gift Card" in Product Maintenance. Make sure they are checked as web items.
Each denomination you wish to sell will need to have an individual style number created in Product Maintenance
We suggest placing all items in one department for "Gift Cards":
They would display on the web as follows:
Shipping can be set-up for these items as needed, using shipping exceptions in Internet Sales Product set-up ie. if you wish to override shipping from being calculated on this item and set it to $0 or some other amount.
Tax can be set-up for these items as needed, item level tax in Product Maintenance ie. if you wish to set this item to Non Taxable.
2. Adding value to gift card
When a gift card is purchased and the order is tendered, you will be prompted to swipe the gift card so it will be loaded, or you can enter the number manually, then click the OK button.
Redeeming Gift Cards Online
Retailers are now able to accept gift cards online.
NOTE: Gift cards will not work for online redemption (cannot be used as payment option), unless they are issued with PIN numbers.
1. Submit interest form
Notification of set-up complete will be sent to email address used to submit requestSubmit form: http://istarhelp.com/giftCardform.html
2. Set up payment option in Retail STAR
Payment option for Gift Card must set up in iStar/Payment Options to be the “E - Gift Card” type. Once that is done and the changes are imported and #1 above is done, customers will be able to use store issued gift cards online.
3. Paying by gift card on i.STAR site
Shoppers on your site will then be able to specify a gift card to be applied to an order on the payment page. i.STAR will check the gift card balance and will reduce the gift card balance by the order total at the time the order is placed. If the balance is not sufficient to pay for entire order, will prompt the shopper to enter a credit card number for the remaining balance.
Order fulfillment/Retuns FAQs
Q. Handling returns for orders placed with Gift Card as payment
When a shopper redeems a gift card online but the order cannot ship, how can the retailer refund his shopper? Is the gift card number visible anywhere so the funds can be returned to the same card or do they need to issue a new gift card?
A. The fastest way would be to issue a new card when doing a return. To return the value to the specific gift card that was used at checkout, retailer will need to contact the shopper to request the number of the card they used. The only way to currently get the full gift card number without contacting the shopper, is for the merchant to call Support and tech can get the full Gift card number for the transaction in question from payment table. Retailer cannot add or subtract dollar amounts to/from the gift card used for payment without the number.
Q. Can the amount charged to a Gift Card be changed (increased/reduced)?
If an item is added to the sales order, is there way they can charge the difference to same gift card? Vice versa, if only part of the order can be shipped, can the difference be returned to the same gift card?
A. In order to add/subtract an amount to/from initial payment taken from gift card used as payment option, retailer will need the full gift card number. If the merchant does not want to take the time to call support, the fastest way would be to just issue a new card when doing a return, or if having to charge the customer more, getting a different method of payment from them or the number of the card they used.
